You may or may not have noticed in past few months we have added a service called Route. This is to protect you in the event your order is lost, stolen or damaged. Please Use it!! Effective Immediately if you choose not to add this to your order we will not be liable for any package that is lost, damaged or stolen.
After you complete checkout route will send you an email with a claim #, that # is to be used when you file a claim. You can learn more about the service here