Have questions? 

email info@jbboutiqueshop.com

This is the general size chart used for tops, cardigans, dresses, and bottoms (not denim). Please use this a guideline.

We always include sizing recommendations in our clothing descriptions for your convenience.

We know buying denim online can be scary, but we have an entire team of fit models (all shapes and sizes) who try on all of our denim before we launch it and give sizing recommendations.  You will often read or hear us reference how to compute your denim size off of your true Denim Size.

Your denim size can be computed like this: Take your even size in a department store and size down to the next odd size. This is your true size. For example, Ali  is a 14 regular in department stores and her true denim size is a 13. Amy is a 12 in department stores and her true denim size is an 11. Jill is a 10 in department stores and her true denim size is a 9.

Your true denim size can be computed by taking your even size in a department store and going down to the next size. That is your true denim size. For example, Anna is a 16w in department stores and her true denim size is a 14w. If you are a 20w in department stores, your true denim size is an 18w. If you are in between sizes (meaning you can wear two sizes in department stores depending on the brand), go with your smaller size to be your denim size.

If we tell you to stay true to size, stay with your true denim size. If we tell you to size down one size, size down one from your denim size. We might tell you to size down two sizes (we know that’s scary, please trust us!) or size up a size. Sizing up a size would mean that if your true size is an 11, you would get a 13.

 SHIPPING POLICIES 

 RETURN POLICY

please contact us within 14 days to be eligible for a return

Did your items not work out? No worries! We look forward to providing you with exceptional customer service and helping you find different items that you love! If you need help with sizing, our amazing team is here to help you ensure you know exactly what size to get in the future! Please read below about our return policy before purchasing and initiating a return.

First time customers are given the option of a full refund or a store credit on their first purchase.  After a customer’s first purchase, we only offer store credit for returns.  The customer pays return shipping to return their items. 

 

HOW TO RETURN:

If you wish to return your item(s), visit your account page, by logging into the website.

Please note that we cannot exchange an item for another size, however, we can offer you a store credit so you can purchase the size you want.

Please do NOT return items before getting authorization by email. The customer pays $8 for return shipping label, you will receive a prepaid label to ship the items back.

Please note that once your return is approved, you must send items back within 48 business hours of the return being approved.  The reason for this policy is that we sell out of inventory very quickly in order to be able to launch so much new inventory.  We need items back in a timely manner so we can bring in new inventory once those items are sold out. 

We offer returns only for store credit issued in the form of a credit to use on on our website based  First time customers are given the option of a full refund or a store credit on their first purchase. You will be given a credit to use on the platform you purchased on.

RETURN ELIGIBILITY:

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent to you.

All discounted items, final sale items, items purchased for loyalty credits, or items purchased with a deal our coupon code (for example, spend xxx get xxx) are final sale and cannot be returned. Additionally, items purchased in a mystery, preorder items, undergarments, leggings, makeup, bath and beauty products, home decor, pre orders or anything else indicated as final sale in live videos or descriptions are not eligible for return.

Returns must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box. Please ensure that the items you send back are sent back in a plastic bag inside the poly mailer or box to ensure they don't get ruined in transit.

Items returned that do not meet the return eligibility will be sent back. Customers will have to pay return shipping to receive the items back that cannot be processed as a return.

Excessive Returns: It takes our team a lot of time to process returns and put them back. If you need assistance finding the right size, please email us, so we can help you! Returning more than 10 items a month will result in a restocking fee. Your returned item count starts over each month. Your 11th item returned each month will result in a 20% restocking fee taken from the credit you receive back to your account. All returns after the 11th item will also result in the 20% restocking fee.

Returns can take up to 14 business days to process but we work through them as fast as possible and they are usually processed much faster.

Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit.

If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed. If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you. If you have questions about whether your items are eligible for exchange, please email us at info@jbboutiqueshop.com